CLIENT ENTRY AREA
User ID:
Password:

FORGOT YOUR PASSWORD
If you have forgotten you password, simply enter email address below and your account info will be sent to you.
Email:

USER/SYSTEM INFO.
IP Address:	38.103.63.62
Today's Date:	05-Jan-09
Current Time:	10:23 PM
Logged In:	FALSE

You will automatically be logged out after 30 minutes of inactivity. Please remember to "LogOut" when you are finished.

 

   UR TRACKER™ by Internet Dzyns, LLC

Redefining the Meaning of Service

URtracker allows technical support teams to define a flexible and effective workflow process for resolving customer call and technical support issues. Customer information, problem description, Technical notes, progress status and other properties are dynamically tracked and managed to ensure every issue is properly assigned and quickly resolved.

URtracker enables customers to submit an issue by phone, email or web browser. Using the browser-based Systems Helpdesk system gives customers the ability to check issue status, review past requests and search for problem resolutions using the knowledge base.

URtracker offers internet/intranet customer issue management solutions.

URtracker is ideal for any size office looking to streamline their technical support efforts. URtracker will help centralize customer issues and information management as well as establish a base to build a business resumption plan from.

The prime reasons for using any helpdesk solution are to save time and to provide great service to your end-users. Traditional client/server solutions take months to install and configure and can cost thousands of dollars in software and hardware. That is time and money that could be better spent solving problems and servicing your end-users.

URtracker was created for the web from the ground up. It takes advantage of all of the benefits of the Internet. Users can use their favorite web browser to access the system, with no client software to install, learn or maintain.

Some benefits of a web-based solution:

• A web-based solution takes advantage of the web’s ease of use. You can install, customize and begin using URtracker to manage your helpdesk all in the same day
• Supporting multiple sites no longer requires WAN installation.
• Analysts instantaneously receive issues from end-users and issues that have been assigned to them.
• A web-based solution has the unique ability to offer end-users a knowledge base of information to help themselves, reducing your call volume.
• URtracker's browser-based technology is platform-independent, so users can access the system whether they’re working in Windows, Linux, Unix or Mac.
• There’s never any duplication of work for the analyst. Field analysts can create and edit issues right from the client site or the analyst’s home office.
• The database is always accessed in real-time, so there’s no time wasted uploading data, or any danger that users are viewing outdated information.

Features

• Lifecycle model Support with open workflow architecture – tracking the history of incidents from creation to closure.
• Customer search and status reports.
• Issue priority logging.
• Integrated E-Mail/Internet mail (requires a pop mail server).
• Automatic E-Mail for customers, technical support and managers.
• 100% Customizable for customers, technical support and managers.
• Easy–to-use Administrative system for ticket tracking and database manipulation.
• Can be hosted by any *web hosting services, your *local area network, or *web hosting company of your choice.
• Extensive knowledge builder function allows for full text and keyword searching of the URtracker knowledge base for faster resolution.
• Integrated report wizard. (Additional reports can be generated using Crystal Reports)
• Supports all major web browsers and servers.
• Can be used with either Microsoft SQL 7.0 and above or Microsoft Access 2000.